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Ready for the Security Questionnaire?
How a direct-mail company got ahead of its customers' concerns
Project Information
THE CHALLENGE
The organization had a written incident response (IR) plan, but neither the plan nor its broader security posture had ever been assessed against a recognized framework. Meanwhile, more of its enterprise customers were starting to require that assessment as a condition of doing business.
THE CLIENT
A national printing and direct-mail company that handles financial statements, insurance notices, and healthcare correspondence for enterprise customers. Every day, financial account details, protected health information, and personally identifiable information pass through its systems. None of that data belongs to the company, but the obligation to protect it does, and its customers’ compliance requirements reach it through every contract.
THE SECURANCE SOLUTION
Conducted a NIST CSF gap analysis scored across all five framework Functions: Identify, Protect, Detect, Respond, and Recover.
Reviewed the organization’s IR plan at the document and policy level.
Identified that the plan’s escalation contact list hadn’t been updated since a recent reorganization, with several “first-call” roles assigned to people no longer in those positions.
Identified a Recover-function gap: the plan referenced backups but didn’t document how, or how often, their integrity was verified.
Delivered a NIST CSF-mapped gap analysis report with a prioritized remediation roadmap, plus a revised IR plan.
CLIENT SUCCESS
The organization came away with two results. Its IR plan is current: the escalation list reflects who holds each role today, and backup verification is documented rather than assumed. And when its next round of vendor risk questionnaires arrived, it could point to a third-party NIST CSF assessment instead of describing its security in its own words.